Unusable tablet

THE CONTEXT

A tablet used for a vehicle diagnostics system was reported as completely unusable after being dropped on the ground while in use.

GM CONSULTANT INTERVENTION

When the GM Consultant loss adjusters received the tablet, it appeared that the marks on the device were not consistent with the policyholder’s description of the alleged circumstances.
The tablet was analysed in our laboratory to try to reconstruct what took place.

After the device was dismantled and carefully analysed, the loss adjusters were able to reconstruct the event and reveal that the device had been repeatedly knocked and bent. The damage was not consistent with the reported incident.

This in-depth analysis uncovered an attempt to make a fraudulent insurance claim.

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