SES, a GM Consultant Group subsidiary, has specialised in compensation for the delegated claims management industry since 2003.
The company provides personalised high-volume claims management services for mutual and brokerage insurance companies.
SES is also recognised for its skill in managing complex projects and implementing human resource and technology systems to provide clients with high-quality services and effective crisis management. The company relies on the expertise of its 70 committed, results-oriented employees who embody the group’s values. SES is the market leader, managing a portfolio of nearly 50,000 cases in 2015.
OUR SERVICES AND AREAS OF EXPERTISE
- Administering claims and run-off delegations
- Managing production : enrolling and processing applications, issuing and collecting premiums
- Managing serial claims
- Providing advice on organisation and methodology
Clients are our primary focus. We offer balanced compensation solutions and services tailored to the context of the coverage. We are able to quickly mobilise resources to resolve cases involving high-volume claims management. Our case handlers and remote cost assessors manage nearly 50,000 cases per year in the following areas:
- Affinity (Breakages, Thefts, Failures, Losses)
- Electrical damages: replacement, repair, broken fire alarms, immoveable properties by destination
- Property damage: water damage, theft, glass breakage, etc.
- Unpaid rent coverage, damage to property
- Collision coverage for motorised land vehicle collisions with fixed objects
- General liability
- Broken machinery
A network of over 1,500 repair technicians at our disposal, able to step in anywhere in France, visiting policyholders’ homes to perform malfunction diagnostics and repair material goods (washing machines, refrigerators, televisions, etc.) and immoveable properties by destination (heat pumps, shutters, etc.)
A network of lawyers and bailiffs, giving us control over costs and the pace of the litigation procedure as part of rental guarantee collection management.
A collaborative claims management platform open to all third parties (insurers, policyholders, victims, brokers, loss adjusters, etc.), that’s quick to implement, and easily configurable for greater flexibility and relevance.
EMPLOYEES AT YOUR SERVICE
« Our 70 claim handlers and remote cost assessors work each day to convey our clients’ positive and professional image. Focused on quality and maintaining customer relations, they proactively handle cases calling on their technical expertise and listening skills. They share the Group’s values. They are definitely our key asset. ».
Paul-Marie Rongiconi, GM Consultant Managing Director.