Severe damage to ski lifts at ski resorts

THE CONTEXT

On the night of 27-28 February 2010, a violent storm hit the south-west of France. The storm, named “Xynthia” by meteorologists, hit the Pyrenees mountain range, with wind gusts up to 210 km/h (130 mph) causing extensive damage to four ski resorts, particularly to several ski lifts.

Having to close the ski resorts for safety reasons during the school holidays would have resulted in operational losses.

GM CONSULTANT INTERVENTION

A race against the clock began: the first GM Consultant loss adjuster, specialising in ski areas, arrived the day after the storm. He was able to make initial observations and to work with the insurer and the policyholder to arrange emergency provisional measures.

A second loss adjuster quickly joined him, to perform a comprehensive assessment of the damages, direct repairs with a designated project manager, and validate repair work costs so as not to delay the partial reopening of the ski areas.

The operational losses were then assessed, which enabled the insurer to quickly compensate its client without jeopardising its financial health

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