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    REFERENCES

    With more than 12,000 cases handled in 2016, GM Consultant group works for insurance companies, mutual insurers and assists brokers and major corporations in the management of their claims.

    Cyber-attack by ransomware compromises all data and backups

    Upon arrival at its premises, the policyholder discovered that it no longer had access to its data. It had all been encrypted by ransomware
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    A cloud of trouble, or how to repaint someone else’s yacht

    During the dry-dock work by a contractor, an overspray formed above the vessel. The mistral wind blew this fog onto a 58-metre sailing yacht that had just been painted white.
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    Too many people win an online game

    Intervening at the request of the IT consulting firm’s insurers, GM Consultant’s loss adjusters conducted the technical and financial analysis of the case.
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    Rally course changed

    A few months before the original start date of a rally, one of the countries pulled out.
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    Website shutdown leads to data loss

    During scheduled maintenance on the server hosting a merchant website and a client’s data and software, incorrect instructions from the service provider resulted in the unavailability of the company’s site and data for a few hours.
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    Shoot postponed due to bad weather

    Weather watch for a televised game show shot over several days on an outdoor set.
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    Deformation of Stainless Steel, Temperature-Controlled Wine Vats

    Implication of the construction companies and manufacturers of stainless steel, temperature-controlled wine vats after observing deformations in these vats.
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    Damages on a piece of artwork during the packing for transportation

    During loss adjustment operations, it appeared that the wood cover of the case had been placed partially on a reclined support, during the phase of the case packaging of the work and in the close proximity.
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    Damages on art collections

    A fire broke out in a room in a building that sheltered paintings and ancient furniture.
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    Liquid medical products fell from the transporter’s trailer

    Three vats containing a bulk batch of liquid medical products fell from the transporter’s trailer.
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    Damage on the hull of a sailing boat

    The hull of a new 57 foot sailing boat was damaged when it struck a bridge during transport.
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    Losses following transactions on the FOREX market

    A financial institution’s client suffered losses following transactions on the FOREX market.
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    Collapse of a roundabout and its retaining walls

    During construction, while installing the tram lines, a roundabout and its 20-meter high reinforced earth retaining walls were collapsing.
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    Refusal for a load of hydrochloric acid

    A load of hydrochloric acid refused when it was found to be the wrong colour during delivery.
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    Septic tanks collapse

    A few years after the installation, tanks started to show signs of malfunction and possible collapse.
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    Discovery of the remnants of a petrol station in a garden

    Local home owner discovers the remnants of a petrol station in his garden
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    Video projectors damaged during rehearsals in a studio

    Two video projectors were damaged during rehearsals for a reality TV show in a studio in Paris.
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    Water seepage in a stadium’s VIP box

    Water seepage in a stadium's VIP box days before the UEFA Euro 2016.
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    Hydroelectric dam suffers gully erosion and collapsed walls

    Hydroelectric dam suffers gully erosion and collapsed walls during the excavation process for the future site of the powerhouse for a hydroelectric plant on the Rhone River.
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    Hydraulic leak in landing gear

    Hydraulic leak in landing gear grounds airliner at an American airport.
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    Interruption of filming for a TV film

    Filming for a TV film interrupted when the leading actor is forced to withdraw.
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    A telescopic handler overturns

    A telescopic handler overturns on a construction site, its driver is injured
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    Explosion of a cogeneration unit

    Explosion of a cogeneration unit results in loss for a flower grower.
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    Severe damage to ski lifts at ski resorts

    Cyclone Xynthia causes severe damage to ski lifts at 4 ski resorts in the Pyrenees.
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    Overturning of an articulated lorry, tractor and semi-trailer

    Overturning of an articulated lorry, tractor and semi-trailer, on a winding road.
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    Shutdown of a petrochemical plan

    A power failure causes complete shutdown of a petrochemical plant during production.
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    Personal belongings stolen

    Personal belongings stolen from a guest at a Parisian hotel.
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    Damage to a farm tractor’s motor system

    A farm tractor's fuel tank cracked, causing damage to its motor system.
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    Budget overrun during a cash back offer

    Budget overrun during a cash back offer campaign for brioches.
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    Microbiological contamination

    Microbiological contamination of a care product for children.
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    Fire in a building during construction

    A fire broke out on the top floor of an office building during construction.
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    A Formula 1 car falls

    Incorrect positioning of a sling during evacuation of a Formula 1 car following a technical failure on the track caused the vehicle to fall about 10 meters.
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    An Internet company accused of breaching a patent

    Several TV channels on TV replay reportedly in breach of a patent held by a third party.
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    Property manager implicated

    Property manager implicated in a fire at a co-owned building.
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    An hydraulic excavator caught on fire

    A 70-tonne hydraulic excavator caught on fire.
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    A solicitor called into question

    A solicitor called into question for a lack of due diligence by a former client.
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    Incendie d’un broyeur automoteur

    Un incendie a atteint un broyeur automoteur en exploitation forestière
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    Materials containing asbestos

    Failure to declare materials containing asbestos during a pre-renovation asbestos analysis.
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    A lorry caught on fire

    A lorry caught on fire while parked at a loading dock.
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    Technical controller implicated in a collapse

    Technical controller implicated in the collapse of part of a newly opened shopping centre.
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    Steam turbine damaged

    The bearings in a steam turbine damaged due to lack of lubrication
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    Blockage of a roller bearing

    Broken ball bearing causes irreversible blockage of a high capacity roller bearing.
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    Computer equipment damaged

    Computer equipment damaged by water leaking through roof.
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    IT hardware out of order

    A large number of digital files stored on an architectural firm's server became inaccessible.
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    Unusable tablet

    Allegations that a tablet was rendered unusable after being dropped.
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    Running water in the float of a catamaran

    Running water appears in the float of a catamaran during a sea crossing.
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    The liability of an IT engineering services company sought

    The liability of an IT engineering services company (Société de Service en Ingénierie Informatique, SSII) sought in relation to the partial failure in the implementation of an ERP at a healthcare facility.
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    An electric power motor breaks down

    An electric power motor breaks down a few weeks after an overhaul.
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    Malfunctions of a software package

    A publisher implicated in malfunctions following the implementation of a software package.
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    Request against an e-learning solutions integrator

    With regard to the implementation of an e-learning solution, a public entity made an emergency request for judicial expertise against an e-learning solutions integrator.
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    Failure to implement an ERP

    Two companies called into question an integrator for failure to implement an ERP.
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    Malfunction with a laser-cutting unit

    Malfunction observed in laser-cutting unit.
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    Worksite accident

    A drilling rig tips over at a worksite.
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    Damage to a dockside crane

    Damage to a dockside crane while a ship is unloaded.
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    Crack in the arm of a forklift

    A forklift had a defect in the telescopic arm.
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    Damage to a tractor crane jib

    A tractor crane with a capacity of 80 metric tons was damaged at a worksite
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    Fire in a storage building

    A fire broke out in a building containing offices and storage areas for products used for landscaping and swimming pools.
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    A refrigerator suspected of causing a house fire

    A refrigerator was the suspected cause of a house fire.
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    Gas boiler found responsible for house fire

    A gas boiler was identified as the cause of a fire that broke out in a house.
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    Fire in a home

    Fire fighters called into question following the re-ignition of a fire in a home.
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    Leak of refrigerant fluid

    Leaked refrigerant fluid results in damage to goat cheese.
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    Misappropriation of property

    Misappropriation of property that had been financed by a bank.
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    Accident involving a train and a lorry

    A lorry and a freight train collide.
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    Meteorological monitoring for a festival

    Meteorological monitoring for an electronic music festival in the south of France.
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    Diesel oil leak

    23,000 litres of diesel oil leaked in a French port located in a Natura 2000 protected area.
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    The central UPC unit of a ground-level photovoltaic system caught fire

    The central UPC unit of a ground-level photovoltaic system caught fire, causing damage to all UPC units in the same location
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    The blade of a wind turbine breaks

    The blade of a wind turbine prototype of about 50 KW breaks and falls to the ground.
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    Foreign bodies in the circuit of a reactor.

    Foreign bodies accidentally entered in the circuit of a reactor during a maintenance period.
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    A piece of glass found in a wine bottle

    A piece of glass found in a wine bottle in Japan.
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    Explosions in the railway signal electrical power supply

    Explosions in the railway signal electrical power supply for various customers, including a customer in Chile.
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    Erratic behaviour in an electronic control device

    Erratic behaviour in an electronic control device for turning on street lights, with the loss of memorised data.
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    Fire in an electrical cabinet

    Fire in an electrical cabinet at an industrial workshop
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    The liability of a supplier of electricity is sought

    The liability of a supplier of electricity is sought by a manufacturer claiming compensation for tangible and intangible damage.
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    Ransomware and business losses

    A survey company falls victim to ransomware and suffers business losses.
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    Cyber attacks on storage servers

    Two cyber-attacks on the storage servers used by a publisher specialising in training, resulting in the loss of data for its clients.
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    Malware installed on the IT network

    A printing company falls victim to ransomware physically installed on its IT network.
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    Attack on a telephone exchange

    A financial company falls victim to an attack on its telephone exchange.
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    A malware infection detected on servers

    A business website host and publisher falls victim to malware.
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    Fraudulent bank transfers

    A property management firm falls victim to fraudulent bank transfers.
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    Internet platform shut down

    A content and entertainment services publisher falls victim to an internet platform shut down.
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    IT system unavailable

    A company suspends operations for one day after its IT system is made unavailable.
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    Multiple explosions of whipped cream dispensers

    Over several years, a large number of incidents involving whipped cream dispensers for household use were reported, for several different models and brands.
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    An energy production system had failed to reach the energy recovery objectives

    A system for producing recovered energy fails to reach the contractually agreed environmental performance
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    An organic waste shredder caught fire

    An organic waste shredder caught fire while in use.
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    A plastic taste and odour detected in wine stored in stainless-steel tanks

    During the renovation of a wine warehouse with 18 stainless-steel tanks used for storing wine, an organoleptic deviance involving a plastic taste and odour in the wine stored in the aforementioned tanks was observed by the wine maker.
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    Damage to a sculpture after being sold at auction

    During a commercial auction, a sculpture was damaged while it was being moved, just after it had been auctioned.
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    Non-compliant levels of ochratoxin-A found in ORGANIC finished products

    Non-compliant levels of ochratoxin-A found in ORGANIC finished products (toasts and biscuits)
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    Difficulties with a management company

    An insurer faces difficulties with a management company after having delegated the underwriting of insurance contracts (mobile phones and portable products) and claim management.
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