The liability of an IT engineering services company sought


The policyholder– a global IT engineering services company (SSII) – was called into question by a Paris hospital in relation to the problems faced when implementing an ERP.

The built-in management software package entered production a year late and with a limited operational scope. The third party then filed a claim for € 1,800,000.00 as part of an amicable procedure.


The SSII’s insurers asked GM Consultant to carry out a financial and technical analysis of the case. When the analysis was complete, our loss adjuster helped draw up a negotiation strategy, along with the insurer, the policyholder and the policyholder’s lawyer.

Although the policyholder’s liability was established, a consensus was reached with the third party and a settlement for a total, fixed amount was agreed upon.