Malfunctions of a software package

THE CONTEXT

A software package with features for SME management (accounting, invoicing, product management) reportedly caused a large number of malfunctions when brought into operation.

The client company, operating in the fashion industry (costume jewellery), believed that the damage caused by the software had impacted its business.

Therefore, the policyholder’s liability was sought.

GM CONSULTANT INTERVENTION

For this case, GM Consultant was asked to manage the petitioner’s claim and to assist the policyholder in correcting all the malfunctions as quickly as possible, ensuring that the case did not result in legal action.

At this time, the parties are still collaborating and the dispute has been solved amicably.