Consumer goods

Capital and consumer goods are found in both homes and businesses. Indeed, the abundance of consumer goods as well as their decreasing costs are increasing their presence in our daily lives. Products from countries where manufacturing costs are low are sometimes associated with poor quality and breakdowns, despite the existence of international standards. Incidents can have dramatic consequences, e.g., fire or bodily injury.

In these difficult situations, it is essential to act quickly and have the refined technical and legal expertise needed to identify the cause of the incident and to detect possible serial incidents that both strongly impact upon a manufacturer’s reputation as well as to endanger its consumers.

Assisting companies with organising product recall campaigns is therefore crucial. Individuals, companies and their insurers can count on our expert loss assessors in France, the rest of Europe, Asia and the United States to respond effectively to local incidents, and to help plan for international recourse, if necessary.


Loss adjuster

I have specialised training in insurance, and joined GM Consultant in 2013. Responsible for public liability claims, I specialise in cases involving industrial companies. I work on claims relating to machining errors, water damage, and damage to industrial sites.
Demonstrating patience, empathy, responsiveness, and adaptability, I investigate the causes of damages, and potential liabilities and amounts of compensation.
Inspired by the players on my favourite football team, I overcome obstacles and give my all when processing my cases.

Loss adjuster - Manager

After training and multiple professional experiences in fields of sales/marketing and business strategy, I switched gears and entered the world of construction. Specialising in concrete material, I acquired a broad knowledge of materials and building construction techniques.
I became an insurance loss adjuster in 2012, and joined GM Consultant the following year working with construction companies. Since 2015 I've led GM Consultant's team in charge of handling claims involving Public Liability, Broken Machinery, and Renewable Energy in the south-east of France.
I'm fascinated by astronomy, and observing the universe fuels my sense of curiosity, which is an essential trait in my profession.

Email :
Phone : +33 (0)6 85 81 19 45

Fréderic DUCOIN
Loss adjuster - South West Manager

I'm passionate about history, which drew me to the south-west of France over 25 years ago. I have always been inquisitive and had an eye for detail. My expertise in the operation of electrical installations and electrotechnical equipment sparked my interest in investigating the causes of fires. In charge of the south-west region, I lead a team of 10 loss adjusters spread out between Bordeaux, Toulouse, and Bayonne.

Email :
Phone : +33 (0)7 77 85 96 90

Loss adjuster

After earning degrees in private law and insurance law, I worked for insurance companies and brokers for three years. Legal protection, auto claims, contract management... I've worked in many fields. I joined GM Consultant in 2015 as a general liability loss adjuster. I determine the causes, liabilities, and costs associated with damages caused by construction companies, municipalities, manufacturers, etc., and foster relationships with the parties involved in each incident.
I like to push myself both in athletics and at work.

Moying CHAP
Loss adjuster

I'm a mining engineer, and worked for a major French industrial company for 11 years. I was in charge of European and international IT projects, and also held positions in procurement and finance at one of the group's factories in China.
I started at GM Consultant in 2013, and joined the Hong Kong office a few months later. I work on industrial and IT investigations and participate in developing our Cybersecurity offering in the region. Curious by nature, I'm enjoying discovering my new city and the numerous hiking trails in the area.

Nicolas PATRIS
Loss adjuster

I started at GM Consultant as a loss adjuster in 2005. In 2010 I learned how to investigate the causes and circumstances of fires ("RCCI"), and since then I have been called in to research fire claims that generally involve buildings, machinery, and consumer goods.
I am a member of the AFEPI (French Association of Post-Fire Investigators), and step in when the liability of manufacturers, importers, distributors, or service providers is called into question in the event of a fire. I also assist my colleagues as a fire investigation expert.
My love of golf helps me sharpen my concentration and hone my attention to detail, both essential to my investigations.

Email :
Phone : +33 (0)6 76 97 57 63

Loss adjuster - Technical Director of GM Consultant Group

After earning degrees in engineering and finance, I gained some experience in the field and joined GM Consultant in 2002. My interest in IT and solid knowledge of accounting as well as financial issues have made me an expert in these fields. In 2007, after becoming an associate with the group, I directed my focus on technical and industrial risks while continuing to handle financial cases.
As GM Consultant's current Technical Director, I am in charge of developing our loss adjusters' specialities and skills.
I run marathons in my spare time — I like to push myself both athletically and professionally.

Loss adjuster

An engineer by training, for 27 years I worked in the research, design, production, marketing, installation, and service of scientific instruments. Since 2012 I've worked as a loss adjuster for GM Consultant, where I conduct scientific investigations to find the origins of claims and to establish or rule out liability. I conduct rigorous investigations into the causes of industrial and scientific equipment malfunctions, calling on my knowledge of electronics, electronic engineering, physics, optics, lasers and mechanics, and also work on cases involving the energy sector. I also help investigate how fires are caused . I am keen on clockmaking and scale modelling, and attach particular interest in their R&D and restoration.

Email :
Phone : +33 (0)6 26 13 41 53

Raymond PAWLAK
Loss adjuster - CEO of GM Consultant USA

I started my career at an insurance company in the United States. For 25 years, I've dedicated myself to managing major claims for liability, damages, and operational loss in the fields of construction and commercial and industrial real estate. I work all over America as well as in South America, Asia, and Europe. I also lead investigations and damage surveys as part of product recalls on behalf of multinational companies. I joined GM Consultant in 2016 as CEO of the group's American branch. As such, I supervise the group's teams based in Chicago, New York, and Los Angeles.

Sandrine NEDJAR
Loss adjuster - Technical Advisor for Public liability

Logistics at a multinational, administration at a very small business, selling real estate, working as a notary... I joined GM Consultant in 2010 with a rich and varied background.
Driven by a genuine interest in the profession and a desire to learn, I have honed my ability to handle public liability claims and exceed client expectations.
I am now a technical advisor on public liability, and assist loss adjusters in processing their claims. I am also involved in certain major claims and in following up on key customer accounts.
Curious about everything, I am constantly looking for new thrills, like skydiving, hang gliding, paragliding...

Email :
Phone : +33 (0)6 86 59 93 06

Stéphanie DUMOULIN
Loss adjuster

After studying medical, pharmaceutical, and insurance law for six years, I joined GM Consultant in 2013. After starting as a desktop cost assessor for household electrical appliances, I became a loss adjuster for commercial general liability.
I handle cases in the fields of industry, services, hospitality, and bodily injury, which require attentive listening and tactful negotiation.
As with horseback riding, my passion, where it is necessary to prepare for obstacles strategically, I take a global view of each claim entrusted to me in order to define a precise action plan.

Loss adjuster - International Coordinator

Working on behalf of British firms as an insurance loss adjuster for over 15 years, I handle cases that involve international issues, particularly in the fields of industry and energy.
I speak four languages, and have a great deal of experience handling natural disaster claims and major incidents in Europe, North America, South America, and Asia.
I am highly versatile, and manage claims proactively in the interest of providing solutions.
I'm passionate about travel, and approach trips with the same curiosity that drives me while handling claims.

Email :
Phone : +33 (0)6 07 61 35 96