Consumer goods

Capital and consumer goods are found in both homes and businesses. Indeed, the abundance of consumer goods as well as their decreasing costs are increasing their presence in our daily lives. Products from countries where manufacturing costs are low are sometimes associated with poor quality and breakdowns, despite the existence of international standards. Incidents can have dramatic consequences, e.g., fire or bodily injury.

In these difficult situations, it is essential to act quickly and have the refined technical and legal expertise needed to identify the cause of the incident and to detect possible serial incidents that both strongly impact upon a manufacturer’s reputation as well as to endanger its consumers.

Assisting companies with organising product recall campaigns is therefore crucial. Individuals, companies and their insurers can count on our expert loss assessors in France, the rest of Europe, Asia and the United States to respond effectively to local incidents, and to help plan for international recourse, if necessary.

OUR LOSS ADJUSTERS

Benjamin LE GUYADER

Loss adjuster

I have specialised training in insurance, and joined GM Consultant in 2013. Responsible for public liability claims, I specialise in cases involving industrial companies. I work on claims relating to machining errors, water damage, and damage to industrial sites.
Demonstrating patience, empathy, responsiveness, and adaptability, I investigate the causes of damages, and potential liabilities and amounts of compensation.
Inspired by the players on my favourite football team, I overcome obstacles and give my all when processing my cases.

Email: benjamin.leguyader@gmconsultant.com

Laurent LLUCH

Loss adjuster

After spending nearly 20 years working on high-tech industrial construction projects, both in design and in execution, I have a broad knowledge of all related building trades.
My familiarity with this field, along with my specialisation in mechanics and electric components of industrial sites, is indispensable to handling public liability claims. I am also responsible for claims in the energy sector. My long-time passion for competitive spearfishing has helped me develop skills that are useful to managing my claims: persistence and stress management.

Email : laurent.lluch@gmconsultant.com
Phone : +33 (0)6 48 78 48 62

Moying CHAP

Loss adjuster

I'm a mining engineer, and worked for a major French industrial company for 11 years. I was in charge of European and international IT projects, and also held positions in procurement and finance at one of the group's factories in China.
I started at GM Consultant in 2013, and joined the Hong Kong office a few months later. I work on industrial and IT investigations and participate in developing our Cybersecurity offering in the region. Curious by nature, I'm enjoying discovering my new city and the numerous hiking trails in the area.

Email: moying.chap@gmconsultant.com
Phone number: + 852 9687 6831

Nicolas PATRIS

Loss adjuster

I started at GM Consultant as a loss adjuster in 2005. In 2010 I learned how to investigate the causes and circumstances of fires ("RCCI"), and since then I have been called in to research fire claims that generally involve buildings, machinery, and consumer goods.
I am a member of the AFEPI (French Association of Post-Fire Investigators), and step in when the liability of manufacturers, importers, distributors, or service providers is called into question in the event of a fire. I also assist my colleagues as a fire investigation expert.
My love of golf helps me sharpen my concentration and hone my attention to detail, both essential to my investigations.

Email : nicolas.patris@gmconsultant.com
Phone : +33 (0)6 76 97 57 63

Olivier RICHARD

Loss adjuster - Technical Director of GM Consultant Group

After earning degrees in engineering and finance, I gained some experience in the field and joined GM Consultant in 2002. My interest in IT and solid knowledge of accounting as well as financial issues have made me an expert in these fields. In 2007, after becoming an associate with the group, I directed my focus on technical and industrial risks while continuing to handle financial cases.
Now Deputy Managing Director in charge of the Technical Department of GM Consultan, I am in charge of developing our loss adjusters' skills.
I run marathons in my spare time — I like to push myself both athletically and professionally.

Pierre MONSALLUT

Loss adjuster

An engineer by training, for 27 years I worked in the research, design, production, marketing, installation, and service of scientific instruments. Since 2012 I've worked as a loss adjuster for GM Consultant, where I conduct scientific investigations to find the origins of claims and to establish or rule out liability. I conduct rigorous investigations into the causes of industrial and scientific equipment malfunctions, calling on my knowledge of electronics, electronic engineering, physics, optics, lasers and mechanics, and also work on cases involving the energy sector. I also help investigate how fires are caused . I am keen on clockmaking and scale modelling, and attach particular interest in their R&D and restoration.

Email : pierre.monsallut@gmconsultant.com
Phone : +33 (0)6 26 13 41 53

Raymond PAWLAK

Loss adjuster - CEO of GM Consultant USA

I started my career at an insurance company in the United States. For 25 years, I've dedicated myself to managing major claims for liability, damages, and operational loss in the fields of construction and commercial and industrial real estate. I work all over America as well as in South America, Asia, and Europe. I also lead investigations and damage surveys as part of product recalls on behalf of multinational companies. I joined GM Consultant in 2016 as CEO of the group's American branch. As such, I supervise the group's teams based in Chicago, New York, and Los Angeles.

Sandrine NEDJAR

Loss adjuster - Technical Advisor for Public liability

Logistics at a multinational, administration at a very small business, selling real estate, working as a notary... I joined GM Consultant in 2010 with a rich and varied background.
Driven by a genuine interest in the profession and a desire to learn, I have honed my ability to handle public liability claims and exceed client expectations.
I am now a technical advisor on public liability, and assist loss adjusters in processing their claims. I am also involved in certain major claims and in following up on key customer accounts.
Curious about everything, I am constantly looking for new thrills, like skydiving, hang gliding, paragliding...

Email : sandrine.nedjar@gmconsultant.com
Phone : +33 (0)6 86 59 93 06

Stéphane MARCET

Loss adjuster - Manager

Starting as a technician, then working with lifting equipment as a technical manager at an inspection agency, in 2009 I joined GM Consultant as loss adjuster for broken machinery. Working on cases involving lifting equipment, industrial machinery, medical equipment, etc., both damages and public liability, I respond to each situation with curiosity and perspective.
Currently a technical advisor on broken machinery for the group's loss adjusters, I set up training sessions on specific cases of damage and support loss adjusters processing complex claims.
My passion for motor sports hones the attention to detail required for my job as a loss adjuster.

Email : stephane.marcet@gmconsultant.com
Phone : +33 (0)6 46 33 63 12

Stéphanie DUMOULIN

Loss adjuster

After studying medical, pharmaceutical, and insurance law for six years, I joined GM Consultant in 2013. After starting as a desktop cost assessor for household electrical appliances, I became a loss adjuster for commercial general liability.
I handle cases in the fields of industry, services, hospitality, and bodily injury, which require attentive listening and tactful negotiation.
As with horseback riding, my passion, where it is necessary to prepare for obstacles strategically, I take a global view of each claim entrusted to me in order to define a precise action plan.

Email: stephanie.dumoulin@gmconsultant.com

Thomas INNOCENTI

Loss adjuster

Working on behalf of British firms as an insurance loss adjuster for over 15 years, I handle cases that involve international issues, particularly in the fields of industry and energy.
I speak four languages, and have a great deal of experience handling natural disaster claims and major incidents in Europe, North America, South America, and Asia.
I am highly versatile, and manage claims proactively in the interest of providing solutions.
I'm passionate about travel, and approach trips with the same curiosity that drives me while handling claims.

Email : thomas.innocenti@gmconsultant.com
Phone : +33 (0)6 07 61 35 96

Pierre-Etienne SOUYRIS

Loss Adjuster - Industries & Consumer Goods

With training in Industrial Engineering from the École des Arts et Métiers, I spent 10 years as an industrial site manager within an association of SMEs. Working on the ground in a field dealing with the challenges faced by industries in the 21st century, I combined production line management with team management. In 2017, I joined GM Consultant as an Industrial Risk Loss Adjuster, specialising in public liability. Each and every day, I put my in-depth knowledge of industrial processes to work and, more specifically, my materials expertise. A keen kitesurfer, I combine technique, humility and a desire to surpass myself both at work and at play.

Email: pierre-etienne.souyris@gmconsultant.com
Phone number: +33 (0)6 33 99 00 77

Chloé DAMET

Loss Adjuster

With a degree in business and company law, and after gaining professional experience working for several large insurance firms, I joined GM CONSULTANT in June 2018. Passionate about law and curious by nature, I put my legal and editorial skills at the service of my colleagues, providing assistance on a wide range of issues. As a loss adjuster, my job mainly consists of analysing contractual and legal matters in order to identify potential recourse, whether this relates to public liability, damage or legal assistance claims.
What are my watchwords? Rigour and enthusiasm. I play the violin in my spare time and love to broaden my horizons— both emotionally and technically.

Email: chloe.damet@gmconsultant.com

Benoît D'IPPOLITO

Loss Adjuster

After six years’ experience working in Travel Insurance, I was excited to enter the world of Fire and Miscellaneous Risk loss adjustment in 2012.
I initially worked as a building materials inspector before joining GM Consultant’s South West region in 2018, where I handle Property Damage and Public Liability claims. With a degree in Economic Sciences, I work on technical loss claims that also require good economic and legal knowledge. I love family trips and holidays, and I have a thirst for adventure and visiting diverse and often inaccessible sites as part of my work.

Email: benoit.dippolito@gmconsultant.com

Olivier SOUVAIS

Loss Adjuster

After completing studies in electronic engineering, I worked for over 20 years at an electrical appliances business and was steadily promoted up to the position of Technical Director. Through this experience, I had the opportunity to specialise in fire claim management and, in 2007, I achieved CNPP (French National Centre for Prevention and Protection) certification in Fire Causes and Circumstances Research (FCPP). In June 2018, I joined GM Consultant as a machine breakdown and FCPP loss adjuster in order to practice this exciting profession. A swimmer for over forty years, I like to compete against others and regularly participate in national competitions.

Email: olivier.souvais@gmconsultant.com
Phone number: +33 6 88 54 88 59

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Over several years, a large number of incidents involving whipped cream dispensers for household use were reported, for several different models and brands.